Refund and Returns Policy

At Atom Energy drinks, we are dedicated to ensuring that our customers are completely satisfied with their purchases. If for any reason you are not happy with the products you have received, we offer a flexible refund and returns policy. Please carefully read the following guidelines to understand how we handle returns, refunds, and exchanges.

• Eligibility for Returns: You have 14 days from the date of receiving your order to initiate a return. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. Any items that have been opened, consumed, or show signs of tampering will not be eligible for return.

• Non-Returnable Items: Certain items are non-returnable for health and safety reasons, including any products that have been opened, partially consumed, or where seals have been broken. Custom or personalized orders are also non-returnable unless they arrive damaged or defective.

• Return Process: To return an item, please contact our customer service team at [Your Contact Information] with your order number and reason for return. Our team will provide you with a return authorization number and further instructions on how and where to send your items. Please do not send your items back without prior authorization, as this may delay the process.

• Return Shipping Costs: You will be responsible for covering the shipping costs associated with returning your product, unless the return is due to an error on our part (e.g., receiving an incorrect or defective item). In cases where we are at fault, we will cover the return shipping fees.

• Condition of Returned Items: All returned products must be in their original packaging and condition, including any accessories, documentation, or promotional items that were included in the order. If a returned item is not in its original condition or shows signs of use, we may decline the refund or provide a partial refund depending on the condition of the product.

Refunds:

• Refund Approval: Once we receive and inspect your returned item, we will notify you via email of the status of your refund. If your return is approved, a full or partial refund (depending on the condition of the returned item) will be issued to your original payment method within 5-7 business days.

• Processing Time: Please note that while we will process your refund promptly, it may take additional time for the funds to appear in your account, depending on your bank or payment provider.

• Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the returned item is damaged, used, or missing parts for reasons not due to our error). The amount of the partial refund will be based on the condition of the returned product.

• Late or Missing Refunds: If you haven’t received a refund after 7 business days of approval, please check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at [Your Contact Information].

• Reporting Damages: We take great care in ensuring that your products arrive in excellent condition. However, if your order arrives damaged or defective, please contact us within 7 days of delivery. To assist us in resolving the issue quickly, we may ask for photos or other documentation of the damage.

• Replacement or Refund: For damaged or defective items, we will offer you the option of a full refund (including shipping costs) or a replacement product. If a replacement is chosen, we will ship the new item to you at no additional cost.

Exchanges:

• Eligibility for Exchanges: We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [Your Contact Information]. If the product you want to exchange is out of stock or unavailable, we will work with you to find a suitable replacement or issue a refund.

• Promotional Items: If you received a promotional item as part of a bundle or special offer, you must return the promotional item along with the original product to qualify for a full refund. If the promotional item is not returned, its retail value may be deducted from your refund.

• Discounted Items: Items purchased at a discounted rate or during sales events are eligible for return or exchange but will be refunded at the purchase price, not the original retail price.

Custom and Bulk Orders:

• Custom Orders: Custom or personalized energy drink orders are final and non-refundable unless the item is damaged or defective upon arrival. We work closely with our customers during the ordering process to ensure satisfaction with the final product.

• Bulk Orders: For large or bulk orders, please review your order carefully before purchase, as these orders may be subject to additional return restrictions. Please contact our customer service team for assistance if you have questions about returning bulk orders.